Privacy Policy

Confidentiality policy

This confidentiality policy is intended to inform the customer about the types of data collected, how the data will be used and how to rectify or erase the data.

The company, FYERE Brand, owned and operated by Fenix Jewellery Belgium BV. (hereinafter referred to as “FYERE”), reserves the right to amend this confidentiality policy.

Type of data collected and how it is used

The customer’s personal data are stored in a database managed by the company, FYERE.  The data are used for the customer’s purchases and for marketing purposes.

Personal data refers to the customer’s name, address, telephone number, e-mail address, credit card number (if provided) etc. Data collection occurs when the customer places an order online.

Rectifying and erasing data

The customer can view his or her personal data by sending an e-mail to privacy@fyerejewellery.com. The data can also be rectified or erased in the same way. The customer may send an e-mail to this address at any time to ask not to be contacted for direct marketing purposes.

Personal data protection

FYERE makes every effort to protect its customers’ data. Any personal data will be transferred (if received) to the database of FYERE, using SSL (Secure Sockets Layer) security.

Use of Cookies and storage of computer data

The site uses cookies. A cookie is a small packet of data which is sent to the customer’s computer by the server of FYERE to facilitate website processes.

The customer’s internet service provider’s IP addresses will also be recorded on our website, and also the type of browser, the operating system and the pages visited on the website.

Acceptance of the Confidentiality Policy

This Confidentiality Policy gives the customer all the information required to decide whether he or she wishes to use this website and send his or her personal data to FYERE.  By browsing on the site and communicating electronically with FYERE, the customer acknowledges and accepts the confidentiality policy and automatically gives consent for his or her personal data to be processed in accordance with this confidentiality policy. Our company does not share your data with third parties.

Contact

If you have any questions, comments or problems in relation to this website, please send them to contact@fyerejewellery.com.

This website is managed by:

FYERE Brand, owned and operated by Fenix Jewellery Belgium BV
Hoveniersstraat 30 Bus 216, 2018 Antwerpen
Belgium

Email: contact@fyerejewellery.com
Company Registration Number : BE0765.297.534

General conditions of use of the website

Consultation of the website is provided free of charge for visitors and without any guarantees from FYERE Brand, owned and operated by Fenix Jewellery Belgium BV (hereinafter referred to as “FYERE”). The use of the website by visitors imply their automatic and binding approval of the general conditions of use, as well as terms and disclaimers posted on the website.

• Content of the website:
  Information placed on the website is provided for purely indicative purposes. Despite FYERE’s efforts to provide a correct and up-to-date information, errors might be included on the website. FYERE does not assume any liability for the information and for the use that might be made of this information by the visitor. FYERE has the right to modify and update the website at any time, without prior notice. FYERE cannot be held liable for direct or indirect damages due to the use of the website by visitors. FYERE invites you to regularly visit its site for fast information on any changes.

• Pricing
  All prices are in euros (EUR). The prices for the products listed are inclusive of VAT and/or other applicable taxes, but exclusive of shipping and handling charges. Separate shipping and handling charges (and any associated VAT or other taxes) will be confirmed before any order is completed and confirmed in any order confirmation.
  Prices for products and for shipping and handling are subject to change at any time.
  
  

• Availability of the website:
  FYERE does not guarantee an access to the website without interruption or errors, neither that the website if free of viruses or dangerous components. FYERE does not grant any guarantee, whether express or not, and excludes in particular any guarantee regarding the availability and conformity of the website as well as its capacity to answer to the visitors’ expectations or needs. FYERE cannot be held liability for any direct or indirect damages due to the impossibility for the visitor to use the website.
  
  
• Use of the information by the visitor – Intellectual property:
  Utilisation of the site data is only authorised for information purposes and for private use. Any potential utilisation for other purposes is expressly prohibited.
  No parts of this site may be copied, reproduced, republished, downloaded, posted, transmitted or distributed in any way whatsoever without the express prior written authorisation of FYERE.
  The user undertakes to comply totally with the copyright belonging to FYERE and to third parties. The publication of trademarks, photos, drawings, images and text on the FYERE sites should not be interpreted as granting the right of utilisation or any other right whatsoever to the user. The designations, logos and other symbols used on this site are trademarks and/or designs protected worldwide. Any usage of these or similar symbols is strictly prohibited without the prior written agreement of FYERE. Any violation of these rights may involve civil and/or criminal proceedings.
  
  
• Hyperlinks to websites falling out of the control of FYERE:
  The presence of hyperlinks on the FYERE site does not mean that FYERE exercises any control over these sites, nor that FYERE undertakes any liability whatsoever with regard to their contents or their existence.

Copyright

No element of the website can be copied, reproduced, republished, posted, transmitted or distributed without the express consent of FYERE.

Privacy protection

FYERE is committed to protecting any personal information that may be collected when you visit our site. This information will be processed in compliance with the Belgian law of 8 December 1992 and according to our privacy policy. [Create hyperlink to PRIVACY POLICY]

Applicable law and competent court

Any dispute related to FYERE’s websites is governed by Belgian law. Courts of Antwerp (Antwerp Division) are the only competent courts.

In case of dispute, a printed version of the conditions of use and of any annexed document provided in electronic format will be accepted in any judicial, extra-judicial or administrative procedure.

COMPLAINTS AND GRIEVANCE PROCEDURE

FYERE Brand, owned and operated by Fenix Jewellery Belgium BV (hereinafter referred to as “FYERE”) seeks to maintain its reputation in the Lab Grown Diamond & Jewellery industry. The management of FYERE is committed to maintaining its responsiveness to the needs and concerns of its employees, customers, suppliers and other stakeholders.

At FYERE, we are committed to maintaining the highest standards of integrity, transparency, and accountability in all our dealings. We recognize that employees, customers, suppliers, and other stakeholders may, at times, have concerns or grievances. This Complaints and Grievance Procedure is designed to ensure that all such matters are addressed promptly, fairly, and effectively.

SCOPE

This procedure applies to:

• Employees
• Customers
• Suppliers and vendors
• Contractors
• Business partners
• Community members and other stakeholders

PRINCIPLES

We are committed to ensuring that:

• Complaints are taken seriously and handled professionally.
• All parties are treated with respect and fairness.
• Complaints are resolved in a timely manner.
• Confidentiality is maintained throughout the process.
• Retaliation against complainants will not be tolerated.

RAISING A COMPLAINT

Where a complaint is about a particular engagement, product or staff, the complainant can address his complaint to an appropriate member of that engagement team, orally, by letter, email or fax. Where possible, complaints should be made in writing so that the details of the complaint are clear and complete.

For Grievances Redressal a single point platform to submit or register your grievances e-mail to contact@fyerejewellery.com or write to us at:

FYERE BRAND

Attn: Compliance Department

Hoveniersstraat 30 Bus 216

2018 Antwerpen

Belgium

INFORMATION TO INCLUDE

Please provide the following details to help us address your concern effectively:

• Full name and contact details
• Relationship to the company (employee, customer, supplier, etc.)
• Detailed description of the issue
• Any relevant dates, documents, or evidence
• Expected resolution or outcome

PROCEDURE AND TIMELINE

1. Acknowledgment
   • You will receive an acknowledgment within 5 business daysof submitting your complaint.
2. Investigation
   • An impartial investigation will be initiated.
   • We may contact you for additional information.
   • This process is typically completed within 10–15 business days, depending on the complexity of the matter.
   • Resolution
3. We will communicate the outcome and any corrective action taken.
   • If further time is needed, you will be informed of the updated timeline.

ESCALATION

If you are unsatisfied with the outcome or handling of your complaint, you may escalate the matter by writing to:

legal@fyerejewellery.com

CONFIDENTIALITY AND PROTECTION

All complaints will be handled confidentially to the extent possible. Whistleblowers and complainants are protected from retaliation under our company’s ethics policy.

CONTINUOUS IMPROVEMENT

We use complaints and feedback as a tool for continuous improvement in our operations and stakeholder relationships. Lessons learned may lead to changes in our processes or policies.

CONTACT US

If you have any questions about this procedure or need assistance submitting a complaint, please contact our Compliance Team at contact@fyerejewellery.com.

RETENTION OF RECORDS

All records relating to any complaints and grievance, Legal allegation, report of a retaliatory act or the investigation of any such report shall be retained for a period of five years.